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| 2009/10 Delivery Schedules & Office Hours |
With Christmas fast approaching, we are keen to reassure you that Mars Drinks will still be offering the high level of customer service and technical support that you have come to expect - leaving you with one less thing to worry about!
Please find below a summary chart showing your last day to order to ensure a timely delivery of KLIX® and FLAVIA® drinks. To avoid disappointment, we request that you order sufficient stock to last throughout the holiday period: |
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| Your current delivery schedule |
Last day to order |
Last day for delivery |
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| Monday, Wednesday |
Tuesday 22nd December |
Wednesday 23rd December |
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| Monday, Thursday |
Friday 18th December |
Monday 21st December |
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| Tuesday, Thursday |
Monday 21st December |
Tuesday 22nd December |
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| Tuesday, Friday |
Monday 21st December |
Tuesday 22nd December |
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| Wednesday, Friday |
Tuesday 22nd December |
Wednesday 23rd December |
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| Daily |
Tuesday 22nd December |
Wednesday 23rd December |
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| 48 Hrs |
Monday 21st December |
Wednesday 23rd December |
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Please can you ensure any fax orders are sent before 3.00pm on your last order day.
This matrix does not apply to customers who book their deliveries in advance; these customers should contact Customer Services for further guidance.
There will be no deliveries after Wednesday 23rd December 2009 to Monday 4th January 2010. Normal delivery patterns will resume from Monday 4th January 2010 with the exception of our Customers in Scotland where deliveries will resume from Tuesday 5th January 2010.
In the event of a mechanical breakdown, technical services will be available over the holiday period, with the exception of Christmas Day, Boxing Day, December 28th Bank Holiday & New Year's Day.
If you are at all unsure of your delivery pattern or you have any further questions, please do not hesitate in contacting our Customer Service Team on 0870 600 20 30. |
| Customer Services Christmas and New Year Opening Hours |
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| Monday 21st December |
8.00am - 5.00pm |
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| Tuesday 22nd December |
8.00am - 5.00pm |
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| Wednesday 23rd December |
8.00am - 5.00pm |
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| Thursday 24th December |
8.00am - 2.00pm |
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| Friday 25th December |
Closed |
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| Monday 28th December |
Closed |
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| Tuesday 29th December |
8.00am - 4.00pm |
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| Wednesday 30th December |
8.00am - 4.00pm |
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| Thursday 31st January |
8.00am - 4.00pm |
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| Friday 1st January |
Closed |
| Monday 4th January |
8.00am - 5.00pm |
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We would like to take this opportunity to thank you for your valued custom throughout 2009, and to wish you all a very Merry Christmas & a Happy New Year.
Yours sincerely,
Sophie Dickinson
Customer Services Manager |
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